Frequently Asked Questions
Quick answers to common questions about ignition interlock devices
General Questions
What is an ignition interlock device?
An ignition interlock device (IID) is a breath alcohol detection system connected to your vehicle’s ignition. Before you can start your car, you must blow into the device to provide a breath sample. If alcohol is detected above a preset limit (typically 0.02% BAC), the vehicle won’t start. The device also requires random “rolling retests” while driving to ensure continued compliance.
Who needs an ignition interlock device?
Ignition interlock devices are typically required for individuals convicted of DUI (Driving Under the Influence) or DWAI (Driving While Ability Impaired). They may also be required as part of license reinstatement, probation terms, or to obtain restricted driving privileges. The specific requirements are determined by the court or DMV based on your case.
Can I choose my own interlock provider?
Yes! In most cases, you have the freedom to choose any state-approved interlock provider. We’re proud to be a certified provider in Colorado, and we encourage you to compare your options. We believe our personalized service and direct owner access set us apart from larger corporate providers.
How much does an interlock device cost?
Costs typically include installation fees, monthly monitoring fees, calibration fees, and removal fees. The total cost depends on the length of your program and specific requirements. We provide clear, upfront pricing with no hidden fees. Call us for a detailed cost breakdown based on your situation: (720) 555-0123.
Installation
How long does installation take?
Most installations take 45-60 minutes. This includes the physical installation of the device, testing to ensure it’s working properly, and comprehensive training on how to use it correctly. We take the time to answer all your questions so you feel confident using the device.
Can it be installed in any vehicle?
Interlock devices can be installed in most vehicles, including cars, trucks, motorcycles, and even some commercial vehicles. However, there are some limitations for certain specialty vehicles. Contact us with your vehicle’s make, model, and year, and we’ll confirm compatibility.
Will installation damage my vehicle?
No. The device is professionally installed using connections designed to be temporary and reversible. When it’s removed, your vehicle’s ignition system is fully restored with no permanent modifications or damage. We treat every vehicle with care and respect.
What should I bring to my installation appointment?
Please bring: (1) Your valid driver’s license, (2) Court order or DMV paperwork requiring the interlock device, (3) Vehicle registration, and (4) Payment for installation fees. Make sure your vehicle is in good working condition with a functional battery.
Using the Device
How do I use the device?
Before starting your vehicle, you’ll provide a breath sample by blowing into the device’s mouthpiece. If no alcohol is detected, the vehicle will start normally. While driving, you’ll also need to provide “rolling retests” at random intervals. We provide complete training during installation to ensure you’re comfortable with the process.
Can foods or products cause false positives?
Yes, certain products can cause temporary false readings, including mouthwash, breath spray, some medications, and even certain foods. We recommend waiting 15-20 minutes after eating, drinking, or using any products before providing a breath sample. If you get an unexpected reading, rinse your mouth with water and try again after waiting a few minutes.
What if there's an emergency and my car won't start?
If you have a genuine emergency, call 911 first. For device-related issues preventing your vehicle from starting, contact us immediately at (720) 555-0123. We’ll help troubleshoot the issue. In a true emergency, law enforcement and emergency services understand these devices and can assist.
Can other people drive my vehicle?
Yes, anyone can drive your vehicle as long as they can provide a clean breath sample. However, you (the program participant) are responsible for all tests and any violations that occur. Make sure anyone driving your vehicle understands how to use the device properly.
Calibration & Maintenance
How often do I need calibration?
Calibration is typically required every 30-60 days, depending on your state requirements and program terms. Your device will give you advance notice (usually 5-7 days) before calibration is due. These appointments take only 15-20 minutes and are essential for staying in compliance.
What happens if I miss a calibration appointment?
Missing a calibration can have serious consequences, including: device lockout, violations reported to the court or DMV, program extensions, and additional fees. If you’re having trouble making your appointment, contact us immediately. We’ll work with you to find a solution and help you avoid violations.
What happens during calibration?
During calibration, we download all recorded data from your device, recalibrate it to ensure accuracy, inspect it for any issues, replace consumable parts (like mouthpieces), and provide you with a calibration certificate. The entire process typically takes 15-20 minutes.
What if my device stops working properly?
If you notice any issues with your device—error messages, unusual behavior, physical damage, or anything else—contact us right away at (720) 555-0123. Don’t wait until your next scheduled calibration. We’ll help you troubleshoot and schedule a service appointment if needed.
Completion & Removal
How do I know when I can remove my device?
You can have your device removed once you’ve completed your required program period and received official authorization from the court or DMV. This typically comes in the form of a removal letter or release documentation. Never remove your device early without proper authorization—it can result in serious legal consequences.
How long does removal take?
Removal typically takes 30-45 minutes. We’ll perform a final data download, carefully remove all device components, restore your vehicle’s ignition system to original condition, test everything, and provide you with removal documentation.
Can I complete my program early?
Program length is determined by the court or DMV based on your specific case. In some situations, maintaining perfect compliance (no violations, all appointments attended) may allow for early completion, but this must be approved by the monitoring authority. Contact your caseworker or probation officer for information specific to your case.
Staying Compliant
What counts as a violation?
Common violations include: failing a breath test (alcohol detected), missing a calibration appointment, tampering with or disconnecting the device, failing to provide rolling retests while driving, or attempting to circumvent the device. All data is recorded and reported to the monitoring authority.
What happens if I get a violation?
Violations are reported to the court or DMV and can result in: program extensions, additional requirements, fines, or in serious cases, license suspension or other legal consequences. The specific outcome depends on the nature and severity of the violation and is determined by the monitoring authority.
What are your best tips for successful completion?
(1) Never drink alcohol during your program—even small amounts can cause violations. (2) Schedule calibrations in advance and set reminders. (3) Keep your device clean and report any issues immediately. (4) Avoid products that can cause false readings. (5) Make sure anyone driving your vehicle knows how to use the device. (6) Contact us with any questions or concerns—we’re here to help you succeed!
Still Have Questions?
We’re here to help. No question is too small, and we’re happy to explain anything you’re unsure about.